[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"faqs-en":3},[4,10,15,19,23,27,32,37,42,47,51],{"id":5,"question":6,"answer":7,"order":8,"active":9},45,"How does the refund policy work?","You can request a refund of your subscription (monthly or annual) within **7 calendar days** of payment confirmation. This period follows the right of withdrawal provided for in the Consumer Protection Code.  \n  \n**How to request a refund**  \nRegardless of the payment method you used (credit card, bank slip, transfer or other), a refund **must always be requested via WhatsApp**.  \nSimply contact the **Biblioteca das Rochas** team via WhatsApp and make the request. We will guide you through the next steps to ensure that the process is carried out correctly.  \n  \n**Important notes**  \n- After 7 days, it will not be possible to make a refund, even if you cancel your subscription.  \n- The time for a refund may vary depending on the payment operators' deadlines and the closing date of the card used.  \n  \n\nIf you have any questions or need help, please contact us via WhatsApp. We're happy to help!  \n  \n [Request a refund](https:\u002F\u002Fwa.me\u002F11999999999?text=Ol%C3%A1%2C%20gostaria%20de%20solicitar%20o%20reembolso%20da%20minha%20assinatura%20premium.%20Poderia%20me%20ajudar%3F)\n",0,true,{"id":11,"question":12,"answer":13,"order":14,"active":9},35,"Do I have to pay to access the Rock Library and the textures?","After registering, you will have 100% free access and can download the materials at will for an unlimited period of time.\n",1,{"id":16,"question":17,"answer":18,"order":14,"active":9},44,"Are there purple rocks?","# **An important question!**\n\nUnfortunately not for commercial use, only purple stones that are used in jewelry and the like, see examples:\n\n- Amethyst ring\n- _Purple bracelet_\n- **Purple pearl necklace**\n\n  \n\n",{"id":20,"question":21,"answer":22,"order":14,"active":9},46,"TEST TEXT IN ENGLISH AND SPANISH TRANSLATION TEST TEXT IN ENGLISH AND SPANISH TRANSLATION TRANSLATION AFTER CREATION",null,{"id":24,"question":25,"answer":26,"order":14,"active":9},47,"My question in another language!"," **This is my answer in English!** \n",{"id":28,"question":29,"answer":30,"order":31,"active":9},40,"I can't remember my password! How can I recover it?","Just click on \"Forgot password\" in the \"Login\" tab and enter your e-mail address. Within a few minutes you will receive an e-mail to change your password.\n",2,{"id":33,"question":34,"answer":35,"order":36,"active":9},36,"Are the materials already configured for rendering?","Yes, all materials come configured with diffuse, roughness, bump and other properties that each material needs for V-Ray.\n",3,{"id":38,"question":39,"answer":40,"order":41,"active":9},37,"How do I insert a material texture into SketchUp?"," **Step 1:** Download the material from the indicated download button. The file is downloaded in .zip format, containing the .skm material and the maps needed for rendering.  \n ![1.gif](https:\u002F\u002Fstaging.api.bibliotecadasrochas.jera.com.br\u002Frails\u002Factive_storage\u002Fblobs\u002Fredirect\u002FeyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBNUT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--047456da165dccd62c29fbf72f6d260623327ed2\u002F1.gif)  \n**Attention: The file must be extracted to the C:\u002Fbibliotecadasrochas\u002Fmaps folder so as not to lose the rendering settings. If you don't have the folder, just follow the three steps below:**  \n ![1.webp](https:\u002F\u002Fstaging.api.bibliotecadasrochas.jera.com.br\u002Frails\u002Factive_storage\u002Fblobs\u002Fredirect\u002FeyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBNZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--32b355136cb740c2ef075801e934d7873c515721\u002F1.webp)  \n  \n**Step 2:** Inside SketchUp, just add the C:\u002Fbibliotecadasrochas\u002Fmaps folder to the sketchup materials library using the Tray tab on the right-hand side of the window, to do this:  \n ![2.gif](https:\u002F\u002Fstaging.api.bibliotecadasrochas.jera.com.br\u002Frails\u002Factive_storage\u002Fblobs\u002Fredirect\u002FeyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBNdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--1d85361e3c33aa573338a9b8863a62455399d84e\u002F2.gif)  \n  \n**1 -** Just click on the little blue arrow next to the folder navigation bar;  \n**2-** Click on the second option, which is 'add a collection to favorites'.  \n**3-** Select the C:\\bibliotecadasrochas\\maps folder in the file manager window that opens.  \n  \nDone! After that, all the layers extracted from the maps folder will be available two clicks away from the application and ready to render in V-Ray!\n",4,{"id":43,"question":44,"answer":45,"order":46,"active":9},38,"Can I use it in renderers like Lumion, Corona or Enscape?","Originally, the Rock Library was designed only for V-Ray, but you can download the maps and assemble your materials in other software.\n",5,{"id":48,"question":49,"answer":22,"order":50,"active":9},39,"Como me cadastrar na Biblioteca das Rochas?",6,{"id":52,"question":53,"answer":54,"order":55,"active":9},34,"What is the Rock Library?","The platform offers the most complete catalog of Brazilian natural stone. Biblioteca das Rochas came about after receiving several messages from architects, designers, end clients and marble workers who were having difficulty finding the variety of Brazilian stone, as there was no website that brought together all the information on the platform. What's more, the site offers high-quality 3D materials and, best of all, they're free! In various stone finishes, such as polished, brushed, levigated, among others. So specifiers can download the textures to specify in their project.\n",7]